Privacy Policy and Data Protection
Basic Information about Data Protection
This Privacy Policy governs the processing of personal data provided by the User through the Internet portal www.lolarentacar.com (hereinafter, the «Portal») that Viajes Lola S.L.L. (hereinafter, «LOLARENTACAR») makes available to Internet users. This Policy is an integral part of the Legal Notice accessible at all times from the Portal.
The User guarantees that the data provided are true, accurate, complete, and updated, being responsible for any damage or harm, direct or indirect, that may arise as a result of non-compliance with this obligation. In case the data provided belong to a third party, the User guarantees that they have informed said third party of the aspects contained in this document and obtained their authorization to provide their data to LOLARENTACAR for the indicated purposes.
The Portal may offer functionalities to share content through third-party applications, such as LinkedIn, Facebook, or Twitter. These applications can collect and process information related to the User’s browsing on different websites. Any personal information collected through these applications may be used by third-party users, and their interactions are subject to the privacy policies of these applications.
For technical security and system diagnostics purposes, anonymously or aggregated, LOLARENTACAR may record the IP address (identification number of the Internet access of the device, which allows devices, systems, and servers to recognize and communicate with each other). This information may also be used for web performance analysis purposes.
Who is responsible for the processing of the User’s personal data?
2.1. For what purpose do we process the User’s personal data?
LOLARENTACAR processes the information provided by the User to handle various types of requests. Depending on the nature of the request, the purpose will include: (I) addressing requests and inquiries sent through the contact form enabled for this purpose; (II) processing, providing, developing, and maintaining the services contracted and provided through the Portal, which includes the processing of data necessary for electronic identification, recording conversations held through telephone service, video call or instant messaging, as well as those necessary to comply with any applicable regulations, such as anti-money laundering legislation; (III) managing potential promotions, contests, raffles, or similar activities.
2.1.1. Information about data processing for sending communications from LOLARENTACAR
The data used, or provided, in informational and/or promotional communications are processed by LOLARENTACAR for purposes including the electronic sending of information and communications about services, activities, publications, celebrations, greetings, and social and professional events of LOLARENTACAR or third parties in the LOLARENTACAR network of car rental companies; the tracking and optimization of marketing campaigns conducted using appropriate technologies; and the creation of profiles for commercial purposes.
The legal basis for these treatments is the explicit consent granted by the User. The consent for sending such communications can be revoked at any time in each of the communications received through the mechanism enabled for this purpose.
The data retention criteria will be based on the User’s opposition to the processing. In any case, the rights of access, rectification, deletion, objection, limitation of processing, and portability may be exercised, where applicable, by sending an email to info@viajeslola.com. To contact the Data Protection Officer, please email info@viajeslola.com.
If satisfaction is not achieved in exercising your rights, you may file a complaint with the Spanish Data Protection Agency through its electronic headquarters.
2.2. How long will we retain the User’s personal data?
Generally, the personal data provided will be retained for the time necessary to address the User’s request, as long as the User does not request its deletion, and for the periods established in accordance with applicable regulations.
2.3. What is the legal basis for the processing of the User’s personal data?
The legal basis for processing the data is: User consent.
2.4. To which recipients will the User’s personal data be communicated?
To the extent necessary for providing the services, the data may be transferred to public administrations and bodies to execute the contracted services that require it or to comply with obligations directly applicable to LOLARENTACAR.
In cases where the data have been provided due to participation in promotions organized by LOLARENTACAR and third-party collaborating entities, the participant’s identifying data may be transferred to these entities to manage and make the corresponding promotion effective.
In cases where the User accepts attendance at events organized or sponsored by LOLARENTACAR in collaboration with other sponsoring, co-organizing, or service-providing entities, personal data may be provided to them, based on the legitimate interest of identifying attendees at the event they organize or sponsor, as well as controlling access to the facilities where the event is held.
In cases where the User’s request justifies it, identifying data may be provided to other entities affiliated with the LOLARENTACAR network, including those located outside the European Economic Area, for the sole purpose of addressing the request related to the destination country.
2.5. What are the User’s rights when providing us with their personal data?
The User has the right to obtain confirmation on whether LOLARENTACAR processes personal data concerning them, as well as to access their personal data, request the correction of inaccurate data, or, if applicable, request their deletion when, among other reasons, the data are no longer necessary for the purposes they were collected.
In certain circumstances, the User may request the limitation of the processing of their data, in which case they will only be retained for the exercise or defense of claims.
On certain occasions and for reasons related to their particular situation, the User may oppose the processing of their data. LOLARENTACAR will cease processing the data, except for legitimate compelling reasons, or the exercise or defense of possible claims.
The User may exercise the right to data portability, in a structured, commonly used, and machine-readable format, and to transmit them to another data controller.
The User may raise any issues related to this Policy and exercise their rights under the law by sending a communication via postal mail to: LOLARENTACAR, Avda. Esperanto 4, 29793, Torrox, Málaga, Spain, or email to: info@viajeslola.com with the reference “ARCO RIGHTS” and indicating the corresponding request accompanied by a copy of the ID or identity document.
If satisfaction is not achieved in exercising your rights, you may file a complaint with the Spanish Data Protection Agency through its electronic headquarters.
2.6. What cookies does the viajeslola.com website use?
The lolarentacar.com website uses storage devices, cookies, and similar technologies. For more information about cookies and these technologies, you can consult the Cookies Policy by clicking here.